Please note, this Returns Policy is strictly for Jarmabox Rewards and the products purchased on www.jarmaboxrewards.co.uk
Jarmabox Rewards reserves the right to change this Returns Policy at any time. This Returns Policy was last updated on 12/04/2022.
To ensure that your order is satisfactory, we advise to check the goods upon receipt and before usage. You should be receiving brand new and unused goods, if this is not the case, please let us know immediately for the team to investigate.
Your statutory rights
Jarmabox Rewards' Returns Policy does not affect your statutory rights. If you have any queries regarding your statutory rights, please visit the GOV's website at www.direct.gov.uk or contact Consumer Direct on 08454 04 05 06.
Right to Cancel
You have the right to cancel this contract within 14 days without giving reason.
The 14 day window will start on the date of delivery. After this period returns will not be accepted.
To exercise the right to cancel, return and refund, you must inform us of your decision to cancel this contract with a clear communication method like an email, including information such as name, address and order number.
Please ensure that the items you are returning are unopened and in any original packaging. Unwanted goods need to be in perfect condition with any of the retail seals broken. Should this not be the case and the products have been used or opened, we are unable to accept the return and a refund will not be issued. Furthermore, the goods will not be returned but instead destroyed.
Should your parcel not arrive with you despite being the status being 'delivered' please notify us within 3 working days of the 'delivered' date for us to investigate. After this period, your order will not be investigated and no refund will be issued.
To start a return, simply email firstname.lastname@example.org and a member of the team will get back to you ASAP. We aim to issue a refund within 2-5 working days of receiving your return should it meet the above criteria.
Please note Jarmabox Rewards will not be responsible for covering return postage fees unless your order is damaged. We recommend using a Tracked & Signed service with an insurance up to the price of your purchase and obtaining a proof of postage receipt for cover in the unlikely event your return doesn't reach our warehouse.